Users provide their information to Vigo when they want to convey their requests, suggestions and complaints to Vigo or for other reasons. In this case, certain information of the users such as name-surname, contact information, payment information, device location information, request, suggestion and complaint information is collected.
Our Purposes for Using the Information
The information collected by Vigo is mainly;
- To communicate with users, to finalize users’ requests and complaints,
- To improve and develop business activities,
- To ensure business continuity,
- To provide the user’s location information continuously in order to carry out the delivery processes while the application is open and in the background used for the purposes
Transferring Your Information to Third Parties
The information you provide to Vigo may be transferred to third parties in order to achieve the above-mentioned purposes. In this context, your information may be shared with our affiliates and suppliers that receive support within the scope of product/service supply. It can also be shared with institutions and organizations.
The information provided by the users will not be transferred to third parties, except for the purposes specified in the texts presented to the users and the conditions necessary for the provision of the service.
Storage and Protection of Your Information
Your information is kept for as long as required for the purpose of collecting the information. If a special period is stipulated in the legislation for us to keep your information, this period is complied with.
Vigo takes the necessary technical and administrative measures to protect the systems, servers and databases where your information is stored against data security threats (cyber attack, hash, etc.).
Accuracy and Timeliness of Information
The accuracy and up-to-dateness the information provided by the users is the responsibility of the users. Your information must be transmitted to us in a truthful manner and updated in case of a change in your information. You can update the information you have shared with Vigo at any time by contacting Vigo.
When you provide information to Vigo on behalf of someone else, you undertake that this information is correct and that you have the right/authorization to share the information with Vigo.
Referrals to Third Parties
Changes to the Website and This Policy
Vigo reserves the right to change, suspend or discontinue the services, information, images and other elements offered through the website without prior notice.
Vigo reserves the right to make changes and updates to this Policy. It is the user’s responsibility to follow the current version of the Policy.
Vigo is not responsible for any direct or indirect damages and expenses that may arise as a result of any errors, interruptions, delays, viruses, line and/or system failures that may occur during the use of the website.